Guess quote

W. Edwards Deming [1900-1993] American

Rank: 11
Scientist, Engineer

William Edwards Deming was an American engineer, statistician, professor, author, lecturer, and management consultant. Educated initially as an electrical engineer and later specializing in mathematical physics, he helped develop the sampling techniques still used by the U.S.

Knowledge, Work, Learning, Attitude, Best, Business, Chance, Change, Inspirational

Quote	Tags	Rank
Quality is pride of workmanship.	Work	101
We are here to make another world.	Inspirational	102
It is not enough to do your best; you must know what to do, and then do your best.	Best	103
Eliminate numerical quotas, including Management by Objectives.		104
Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.	Business	105
If you can't describe what you are doing as a process, you don't know what you're doing.		106
It is not necessary to change. Survival is not mandatory.	Change	107
All anyone asks for is a chance to work with pride.	Chance, Work	108
The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.	Work	109
A bad system will beat a good person every time.		110
People with targets and jobs dependent upon meeting them will probably meet the targets - even if they have to destroy the enterprise to do it.		111
Research shows that the climate of an organization influences an individual's contribution far more than the individual himself.		112
Innovation comes from the producer - not from the customer.		113
Rational behavior requires theory. Reactive behavior requires only reflex action.		114
Declining productivity and quality means your unit production costs stay high but you don't have as much to sell. Your workers don't want to be paid less, so to maintain profits, you increase your prices. That's inflation.		115
The prevailing - and foolish - attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he's managing. A man with a financial background may know nothing about manufacturing shoes or cars, but he's put in charge anyway.	Attitude, Knowledge	116
I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.		117
Learning is not compulsory... neither is survival.	Learning	118
You should not ask questions without knowledge.	Knowledge	119
If you do not know how to ask the right question, you discover nothing.		120
When a system is stable, telling the worker about mistakes is only tampering.		121
If you don't understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance. The sure way to increase productivity is to better administrate man and machine.		122
What should be the aim of management? What is their job? Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.		123
Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD. All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.		124
In 1945, the world was in a shambles. American companies had no competition. So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.		125
I am forever learning and changing.	Learning	126
No one knows the cost of a defective product - don't tell me you do. You know the cost of replacing it, but not the cost of a dissatisfied customer.		201
Whenever there is fear, you will get wrong figures.		202
Quality is everyone's responsibility.		203
Lack of knowledge... that is the problem.	Knowledge	204
Hold everybody accountable? Ridiculous!		205
The emphasis should be on why we do a job.		206
Any manager can do well in an expanding market.		207
The result of long-term relationships is better and better quality, and lower and lower costs.		208
American management thinks that they can just copy from Japan. But they don't know what to copy.		209
The prevailing system of management has crushed fun out of the workplace.		210
The big problems are where people don't realise they have one in the first place.		211
My mother was my biggest role model. She taught me to hate waste. We never wasted anything.		212
People don't like to make mistakes.		213
You can not define being exactly on time.		214
In Japan, a company worker's position is secure. He is retrained for another job if his present job is eliminated by productivity improvement.		215
'Quality' means what will sell and do a customer some good - at least try to.		216
Export anything to a friendly country except American management.		217

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