Guess quote

Sanjay Kumar [1962-0]

Naib Subedar Sanjay Kumar, PVC is an Indian Army soldier, a Junior Commissioned Officer and recipient of the Param Vir Chakra, India's highest military award.

Technology, Amazing, Business, Failure, Finance

Quote	Tags	Rank
Finance is critical. If sufficient investment is made in infrastructure and venture capital is made available, there will be a big improvement in the situation.	Finance	101
So in 2000, when we changed the business model and started really focusing on that triangle and putting the customer in the center, we decided we should hold off - we've done enough consolidation; we've got enough critical mass.	Business	102
Clients do not expect the infrastructure to be any less reliable just because the service is being delivered from an offshore location; thus, the uptime requirements justify the expense.		103
Today we're focused on small acquisitions to add technology where necessary. I think it's fair to say we're not out looking for a large one, but I think it's also very fair to say that as a public company you can never say never.	Technology	104
Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.		105
That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.		106
As I said before, a big part of my strategy says - and the management team I think is in agreement with this - we don't have to be out there with a lot of noise all the time. What we need to do is paint a vision for customers, promise them deliverables, and go hit at it.		107
So if you're a customer today, the same person who came in to demonstrate the technology for you and helped you architect the solution before you bought it is likely going to be leading the team to help you do the implementation.	Technology	108
It didn't make a lot of sense for us to be doing Lotus Notes implementations.		109
I think that a lot of companies are still amazingly price sensitive.	Amazing	110
Failure is unfortunately as common as success.	Failure	111
So far, Indian companies have focused more on customer application. This needs to shift to packaged software for sectors such as banking and financial services.		112
I have a high degree of confidence about India's growth potential in IT.		113
Clearly, every company needs a leader. That's an important part of being the CEO of the company.		114
I'm very comfortable in having a strong team. I'm very comfortable in sharing the limelight with the team.		115
I'm equally comfortable in getting out there and taking a stand when I have to take a stand.		116
We have believed at CA that consolidation of this industry is something that was required ten years ago.		117
Some story appears in some newspaper that says that somebody said X, Y, and Z, and a customer says, I don't understand what they're talking about - we're running that product, we've been using it for five years, what are they talking about?		118
One, we committed to put about 650 people in the field to focus totally on customer satisfaction.		119
But the real focus should be on people who are buying today because the base is so big it will take a long time for any change materialize on an overall basis.		120
There are companies that are cutting their costs by over 50% by offshoring.		121
Few service industries are designed to be 24x7 in India, and thus there was no 24x7 mentality.		122
Finally, I have to say that the most surprising aspect has been the speed at which the folks in India adapt to Western practices. They learn fast, really, really fast.		123
India has the unique advantages of having the biggest domestic market and this should support IT companies.		124
Well, if you look back, in almost two and a half years, the biggest change probably was in late 2000 when we decided to totally change the CA business model.		125
To me, it's really important to drive change through a team because one person, while the buck has to stop with somebody, the company is just too big for one person.		126
And I'm comfortable being who I am, so I think a lot of people who take over from a founder worry about how they compare to the founder; I worry about doing the best I can.		201
There is nothing in the company that is either above or below me, as far as I'm concerned.		202
Well, the security business has been growing. I think security is one of those areas where it's to some degree not linear but maybe exponential growth.		203
So it's really for us about new products, because we have released a lot of new products.		204
We will announce a new offering, where you can get a CA expert on your PC live, via video, on a range of topics about a product.		205
So let's say you're using XYZ product and you want to do something very sophisticated. You subscribe to this thing, you hit a button, and a CA expert pops up in video.		206

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