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Jeffrey Gitomer [1946-0] American

Rank: 102
Author

Jeffrey Gitomer is an American author, professional speaker, and business trainer, who writes and lectures internationally on sales, customer loyalty, and personal development. He lives with his family in Charlotte, North Carolina.

Business, Attitude, Computers, Knowledge, Leadership, Relationship, Success

Quote	Tags	Rank
My readers and my audiences have turned into my followers. They are more than interested in what I have to say in the subjects of sales, loyalty, attitude, networking, business social media, and becoming a trusted advisor.	Attitude, Business	101
There's no lotion or potion that will make sales faster and easier for you - unless your potion is hard work.		102
Great salespeople are relationship builders who provide value and help their customers win.	Relationship	103
Great people have great values and great ethics.		104
There is no prize in sales for second place. It's win or nothing. The masters know this and strive for - they fight for - that winning edge.		105
Your customers are judging every aspect of every transaction and rating everything, from friendliness of people to ease of doing business to quality of product to service after the sale.	Business	106
Your grammar is a reflection of your image. Good or bad, you have made an impression. And like all impressions, you are in total control.		107
In sales, it's not what you say; it's how they perceive what you say.		108
The love of what you do, combined with your belief in what you do, will not determine your success. It will determine how hard you will work and how dedicated you will be to achieving it. Success just shows up from there.	Success	109
Management's job is to convey leadership's message in a compelling and inspiring way. Not just in meetings, but also by example.	Leadership	110
The key in mastering any kind of sales is switching statements about you and how great you are and what you do, to statements about them, and how great they are and how they will produce more and profit more from ownership of your product or service.		111
People don't like to be sold, but they love to buy.		112
Many salespeople are trying to make their quota rather than developing a deeper belief in their product or service - and even worse, they don't have a strong enough belief in themselves.		113
There is no one thing that can turn around a rejection. But there is one answer: begin talking to your customers who have already bought from you and discover why they bought.		114
Selling is a natural skill. It's developed as a child. You may know it as persuasion.		115
Value-first is a perception. If your customer does not perceive it as value, then it's not very valuable.		116
The buyer, the prospect, the customer expects you to have knowledge of their stuff, not just your stuff.	Knowledge	117
Every single person in every single company is either in sales or affects sales. Every single person in every single company is either in service or affects service.		118
We use social media as an adjunct to my total media/market outreach.		119
Social media presents an opportunity for business people to connect and know each other prior to a phone call or email taking place.		120
My website, my email magazine, my blog, my books, my corporate seminars, and my public seminars all create the ability for social media to work and all build reputation and ranking.		121
I don't want features, I want value. I don't want benefits, I want value.		122
I graduated from high school in 1963. There were no computers, cell phones, Internet, credit cards, cassette tapes or cable TV.	Computers	123
I grew up in an upper-middle-class town with a population around 12,000. My high school held around a thousand kids. All smart. We had a strict dress code. If you wore blue jeans to school, they sent you home.		124
If you want to be the best salesperson, first you must be the best person.		125
When you hear bosses talk about their best salespeople, they often refer to them as rock stars. It's the highest praise your boss can give someone on your team.		126
Rock stars, like anyone else, have to show discipline and take consistent good actions.		201
The chief executive officer is also the chief sales officer. He or she is responsible for the success of the company and making a profit. The closer the CEO is to the everyday selling process, bringing in business, the more successful the company will become.		202
Most salespeople would like to think of themselves as being rock stars, but they don't display the talent to match their definition.		203
I consider myself a frequent flyer, flying roughly 200 times a year on mostly mainstream airlines.		204

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