| Quote | Tags | Rank |
|---|
Growth is never by mere chance; it is the result of forces working together.  | Chance | 101 |
| The art of effective listening is essential to clear communication, and clear communication is necessary to management success. | Art, Communication, Success | 102 |
| The best teamwork comes from men who are working independently toward one goal in unison. | Best, Independence, Men | 103 |
| Success cannot come from standstill men. Methods change and men must change with them. | Change, Men, Success | 104 |
| The five separate fingers are five independent units. Close them and the fist multiplies strength. This is organization. | Strength | 105 |
| Luck is always the last refuge of laziness and incompetence. | Chance | 106 |
| The well-satisfied customer will bring the repeat sale that counts. | | 107 |
| Salesmanship is limitless. Our very living is selling. We are all salespeople. | | 108 |
| Honor bespeaks worth. Confidence begets trust. Service brings satisfaction. Cooperation proves the quality of leadership. | Leadership, Trust | 109 |
| The keystone of successful business is cooperation. Friction retards progress. | Business | 110 |
| A merchant who approaches business with the idea of serving the public well has nothing to fear from the competition. | Business, Fear | 111 |
| Responsibilities are given to him on whom trust rests. Responsibility is always a sign of trust. | Trust | 112 |
| Every man must decide for himself whether he shall master his world or be mastered by it. | Brainy | 113 |
| I do not believe in excuses. I believe in hard work as the prime solvent of life's problems. | | 114 |
| Clock watchers never seem to be having a good time. | | 115 |
| The thought in my mind was that I must be a good merchant. If I were a good merchant, the rest would probably take care of itself. | | 116 |
| Salesmanship, too, is an art; the perfection of its technique requires study and practice. | | 117 |
| The Golden Rule finds no limit of application in business. | | 118 |
| It is the service we are not obliged to give that people value most. | | 119 |
| Do not primarily train men to work. Train them to serve willingly and intelligently. | | 120 |
| As a rule, we find what we look for; we achieve what we get ready for. | | 121 |
| I never trust an executive who tends to pass the buck. Nor would I want to deal with him as a customer or a supplier. | Business, Trust | 122 |
| No business can succeed in any great degree without being properly organized. | | 123 |
| Change is vital, improvement the logical form of change. | | 124 |
| I cannot remember a time when the Golden Rule was not my motto and precept, the torch that guided my footsteps. | | 125 |
| My definition of an executive's job is brief and to the point. It is simply this: Getting things done through other people. | | 126 |
| The greatest teacher I know is the job itself. | Teacher, Work | 201 |
| I believe in trusting men, not only once but twice - in giving a failure another chance. | Chance, Failure, Trust | 202 |
| The best of merchandise will go back to the shelf unless handled by a conscientious, tactful salesman. | | 203 |
| Courteous treatment will make a customer a walking advertisement. | | 204 |
| We get real results only in proportion to the real values we give. | | 205 |
| A store's best advertisement is the service its goods render, for upon such service rest the future, the good-will, of an organization. | | 206 |
| Selling is our No. 1 job. Never get away from selling a lot of merchandise personally. The more you sell the more you learn. | | 207 |
| Men are not great or small because of their material possessions. They are great or small because of what they are. | | 208 |
| It is always the start that requires the greatest effort. | | 209 |
| There's no better friend to any merchant than a fair competitor. | | 210 |
| Success will always be measured by the extent to which we serve the buying public. | | 211 |
| The men who have furnished me with my greatest inspiration have not been men of wealth, but men of deeds. | | 212 |
| No matter what his position or experience in life, there is in everyone more latent than developed ability; far more unused than used power. | | 213 |
| Determine to do some thinking for yourself. Don't live entirely upon the thoughts of others. Don't be an automaton. | | 214 |
| Exchange ideas frequently. | Business | 215 |
| Too many would-be executives are slaves of routine. | | 216 |
| No company can afford not to move forward. It may be at the top of the heap today but at the bottom of the heap tomorrow, if it doesn't. | | 217 |
| The problem with the bronco is to get on and stay on. This is the problem with the Golden Rule-to understand and apply. | | 218 |
| No serious-minded man should have time for the mediocre in any phase of his living. | | 219 |
| It was always my practice to train salespeople under my direct supervision, and to treat children with the utmost consideration. | | 220 |
| We can serve our customers well only if our buying jobs are right. You cannot sell if you haven't ordered wanted goods into your store. | | 221 |
| I was long brought up to think that it was nothing short of a crime to miss a sale. | | 222 |
| There has never been a time when a career in the Penney Company was not a challenge that brought out the best in a man. | | 223 |
| Theory is splendid but until put into practice, it is valueless. | | 224 |
| I believe a man is better anchored who has a belief in the Supreme Being. | | 225 |
| The disciplined are free. | | 226 |
